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The Creative Cloud Cleaner tool is a utility for experienced users to clean up corrupted installations. It removes or fixes problem files and resolves permission issues in registry keys. Use the Creative Cloud Cleaner tool with the necessary precautions such as taking backups of relevant folders in the case of these issues. Make sure to follow these steps before you run the Creative Cloud Cleaner tool to avoid potential data loss.
Always ensure that you have taken the necessary backups for your files and folders. Run the log collector tool to take a back-up of your log files. Why run the log collector tool? The logs make it easier for Adobe Customer Care to help you in case your run into an error with the Creative Cloud Cleaner tool and decide to contact us.
Check the sync status of your Creative Cloud files in the Creative Cloud desktop app. Wait for all your files to sync completely. Files that are not synced to your Creative Cloud account could be potentially lost. Don’t have enough space?
If you have run out of space, find the cloudnative folder in the following path and save its copy. Save a copy of all content stored in Adobe product folders, including third-party plug-ins and preference files.
For example, is there a third-party plug-in you have been using for Adobe XD, or a Photoshop workspace you have saved? Keep a copy of the folders where you have them. For details on how to migrate presets, actions, and settings in Photoshop, see Migrate presets, actions, and settings. Caution: Adobe only provides downloads to install the two most recent versions of your Creative Cloud apps.
If you need continued access to older versions, don’t remove them without first ensuring you have a means to reinstall such as discs or previously saved installers downloads for older versions are no longer provided by Adobe.
Ensure you’ve completed all the necessary precautions by making recommended backups before you run the tool. Download the Adobe Creative Cloud Cleaner tool. If prompted, click Save File to download the file on your device. Press Enter. If you are facing issues with file syncing, you might have to remove CoreSync. To do this, type 1 or 4 and press Enter. Then type the number that corresponds to CoreSync and press Enter.
After accepting the End-User License Agreement, type 12 to select the host file option. Confirm that you want to fix the host file: Type y and then press Enter.
When you see the message “Adobe Creative Cloud Cleaner tool completed successfully,” press Enter and restart your computer. Double-click Adobe Creative Cloud Cleaner tool and follow the onscreen instructions in this order:. Click Clean All to clean up all installer-related files for the option you chose in step c. Similarly, if you are facing issues with file syncing, you might need to clean up CoreSync. To do this, first ensure that you have selected All in the pop-up menu.
Then select CoreSync from the list and click Cleanup Selected. When you see the message “Adobe Creative Cloud Cleaner Tool completed successfully,” click Quit and restart your computer. Run the Adobe Creative Cloud Cleaner Tool in silent mode to list all the products that the tool can remove. It enables you to remove all Creative Cloud or Creative Suite apps installed on the computer, or to remove selected apps by commenting out the lines in an XML file that the tool generates.
For details, see Creative Cloud Cleaner Tool for enterprise users. Legal Notices Online Privacy Policy. Buy now. Adobe Creative Cloud User Guide. Select an article: Select an article:. On this page What is the Creative Cloud Cleaner tool? Applies to: Adobe Creative Cloud. The Adobe Creative Cloud Cleaner tool is intended for advanced computer users and can fix many common problems such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers.
What is the Creative Cloud Cleaner tool? You have already tried repairing or uninstalling the Creative Cloud desktop app, but still can’t update or install your Creative Cloud app.
You want to remove older Adobe software completely. Your Creative Cloud app fails to launch even though you have already tried uninstalling and reinstalling the app.
You cannot sign in to Adobe apps even after multiple attempts even after trying these common solutions. You cannot connect to Adobe servers and have limited access to Adobe apps and services even after trying these common solutions. Important first steps. Save a copy of the following:. Quit any open Adobe apps, including the Creative Cloud desktop app itself. If removing older Adobe apps, save a copy of your old installer files. How to use the Creative Cloud Cleaner tool. Choose your operating system to access specific instructions.
Use Creative Cloud Cleaner tool for Windows. Right-click the downloaded file and choose Run as Administrator. Follow the onscreen instructions in this order:. How to use the Creative Cloud Cleaner tool for enterprise users Enterprise admins only.
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Our mission is to provide best reviews, analysis, user feedback and vendor profiles. Learn more about review process. Nadia Kovach is a dedicated analyst for software development and marketing companies reviews.
We may receive compensation when you click on links. Neither our writers nor our editors get paid to publish content and are fully committed to editorial standards. Surely everyone involved in mobile and web design is familiar with Adobe products. This is a great set of applications, no doubt. Maybe you seek another software, or maybe CC applications were installed incorrectly.
To remove Creative Cloud from a computer, we have three methods, basically or use one of the best uninstallers. Step 1 : Sign in to Adobe Creative Cloud desktop app. Step 2 : You can only uninstall the Creative Cloud desktop app if all Adobe applications such as Photoshop, Illustrator, Premiere Pro have been removed from the system.
To uninstall Adobe apps, tap the dotted icon next to the Open button, then click Uninstall. Step 3 : When all Adobe apps are gone, remove CC desktop software. To do this, navigate to Settings in the Windows menu. After that, go to Apps and find Adobe Creative Cloud there. Step 4 : Locate Creative Cloud and choose to uninstall.
Step 6 : When it is completed, click the Close button. If there are other program components or leftovers still, get rid of them by following the same instructions. If you find this method difficult or you are not sure that the system has been thoroughly cleaned, there are several other ways to uninstall Adobe Creative Cloud. For example, by using a special. Step 1 : To use the uninstaller, download a ZIP file from the official Adobe website, and extract the content.
Step 2 : Run the file to start things off. In the confirmation message click Uninstall. Step 3 : Wait for the process to finish. Click the Close button afterwards. If you do not want to install anything to uninstall apps sounds counter-intuitive, right? For example, a globally popular CCleaner utility. CCleaner works on all versions of Windows, and is available in 57 languages. Step 1 : Sign in to CCleaner.
Go to the Tools section of the main menu. Then select the Uninstall tab and find Adobe desktop app there. Step 2 : To start the process, hit the Uninstall button in the upper right corner. The removal tool will ask you to confirm to uninstall Adobe Creative Cloud Desktop, so do it. Step 3 : Wait for the removal process to complete. It will take no more than 30 seconds. You will get a confirmation message, if all is OK, click Close. Consider another equally popular third-party tool — IObit Uninstaller , as an alternative.
It has a free version, 37 interface languages, and more importantly, it is superfast — typically it takes seconds to uninstall a program. Step 1 : Sign in to IObit Uninstaller. You will see a list of all the programs installed on your PC, find Creative Cloud. Step 2 : Tick the checkbox next to Adobe Creative Cloud, and then press the green Uninstall button on the right. Step 3 : IObit will ask to confirm the deletion. Read more about PC optimization and malware cleaning in our best pc optimization and best antimalware software articles.
Revo uninstaller is just another alternative third-party uninstaller that can help you to completely remove Adobe Cloud. Click the Uninstall button in the top-left corner. Step 2: You will see the information about the software in the pop-up window. Then clicking Continue. Step 3: Revo calls up Adobe uninstaller, though in our case, it did not launch correctly, so we continue an alternative route.
Wait for a while, until 3 options appear: Safe, Moderate, Advanced. We recommend choosing the advanced scanning mode. Step 4: Another pop-up displays leftover registry items. Click the Select All option and Delete items. Repeat this procedure several times until the list is empty. Each of these methods is not particularly difficult to apply and requires only a few steps to dispose of Creative Cloud. Although, the fastest and the most effective one would be uninstaller software, we reckon.
Nadia Kovach is an analyst and researcher. She applies various business analysis methods to evaluate and report on leading IT companies, startups and enterprises.
As of , the number of her readers exceeded K. How to uninstall Adobe Creative Cloud. Nadia Kovach. Disclosure: We may receive compensation when you click on links. Created: August 13, Updated: June 15, About author. Nadia Kovach Nadia Kovach is a dedicated analyst for software development and marketing companies reviews.